Friday, March 1, 2013

DQ's Response



So I finally got a response from DQ and much to my dismay it carried horrible news.

-------------------

Dear Mr. Beck,

Thank you for contacting International Dairy Queen, Inc. (IDQ) with your question about the availability of Treatzza Pizzas.

I am sorry to report that, yes, the Treatzza Pizza has been discontinued system-wide. I am very sorry to disappoint you like this, and I assure you that I will relay your comments to our product development team.

Thank you again for taking the time to contact us and I do hope you will continue to give all of us an opportunity to serve you in the future.

Best Regards,



Abby P
Consumer Relations Specialist
American Dairy Queen Corporation

 -------------------

I quickly fired back the following e-mail in hopes of stirring a more favorable response.

-------------------

Dear Abby P,

Your response confuses me as they are still advertised on your website (http://www.dairyqueen.com/ca-en/Menu/Cakes/DQ-Treatzza-Pizza/). I have spent an extensive amount of time trying to track one down based on this advertisement.  I have also not come by an announcement that they would be discontinued. Please explain.  Thank you.

Sincerely,

Zach


-------------------

2 comments:

  1. Hi. I don't know if you've received another response from them or not, but I just thought I should give you the slightest bit of information that I have. I am located in Canada and we still have it here. By your mention of states and zip codes I assume you are in the US. So that might be why it's still on the website.

    ReplyDelete
  2. Hi Katalia,

    Things have been busy with me so I haven't gotten around to posting their response. Thanks for the reminder!

    -Zach

    ReplyDelete